Troubleshooting the AI-12
Surfsight Firmware Upgrade to 3.12.206
Firmware Upgrade to 3.12.206 Confirm the camera is connected to power. Remove SD/SIM cover using tri-wing screwdriver that came with your camera. Push down to eject the existing SD Card (slot that is closest to front side of camera). Insert the ...
How Do I Reboot My Camera?
Rebooting the Dash Cam: First, wake up the dash cam and put in the default PIN of 3333, or use your own PIN if you have already created one. Go to the Settings screen. Scroll all the way to the bottom and tap Power Off. It should be the very bottom ...
Camera Halo Effect
Halo Effect on a Surftsight AI-12: When a camera has a "halo effect" on the video footage, it typically means that the lens was pushed into the camera. If your camera is still under warranty, please reach out to us at support@hdfleet.com. However, if ...
How to Manually Upgrade Your Camera's Firmware
This guide will go over how to manually update your camera. This is useful if your camera is having trouble connecting to the platform and is on outdated firmware. Inserting the Upgrade SD Card: Using the special screwdriver provided to you in the ...
How to Pull Video from the SD Card
This guide will show you how to pull video from the SD Card. Removing the SD Card: Use the tri-wing screwdriver that was included in the box when you purchases the dash cam to remove the safety screws that lock the protective cover over the SIM and ...
What do the Icons on my Dash Cam Screen Mean?
These icons appear in the corners of your physical dash cam. Icons: Component Icon Description Recording Indicator Indicates whether the dashcam is currently recording. GPS Connectivity Indicates whether there is a GPS connection. When there isn't ...
How to Add the Correct APN
How to Add an APN: Press the red button on the camera to wake it up and enter 3333. Tap Settings. Scroll down and tap Add APN. A window will pop-up and beep as it looks for the QR code using the Road Facing Camera lens. Point the Road Facing Camera ...
Why Does My Dash Cam Not Power On?
In this guide, we will go through different troubleshooting methods for figuring out why your dash cam won't turn on. Alert If this is a brand new dash cam or if it has been in storage for a while, it might need to charge for up to 1 hour before it ...
How to Factory Reset Your Dash Cam
This guide will show you how to reset your camera for troubleshooting purposes. Factory Resetting the Dash Cam: First, wake up the dash cam and put in the default PIN of 3333, or use your own PIN if you have already created one. Go to the Settings ...
Why Does My Camera Not Have an Internet Connection?
The most common cause for not having an internet connection is that the SIM may be unseated. This guide will walk you through on how to diagnose this issue. Locating the Information: On your dash cam, unlock it and go to the More Info screen. If the ...
How to Access the 'More Info' Tab in Your Dash Cam
This process is important if you are experiencing issues, and there is a connectivity problem, or if our team needs more information. Before continuing, make sure your dash cam has power and is on. Accessing the 'More Info' Tab: Push the Panic Button ...
How to Access the 'Settings' Tab in Your Dash Cam (And What's In It)
This process shows how you can access your settings tab and every setting you can change, with an in-depth explanation. Accessing the 'Settings' Tab: When you are in park with the parking brake on, the ignition on, and the door closed, press the ...
Reset the Surfsight Dashcam - Pin Reset
Reset the Surfsight Dashcam - Pin Reset Locate the Reset button on the side of the dashcam by removing the SIM/SD cover on the side of the camera. Press the Reset Button until the camera screen goes black (a paperclip or pushpin will work) — then ...
How to Reseat Your Dash Cam's SD Card
This guide will go over how to re-seat your SD Card. This is useful if your SD Card is not being detected. Reseating the SD Card: Using the special screwdriver provided to you in the box when you first purchased the dash cam, remove the safety screws ...