Why Does My Camera Not Have an Internet Connection?

Why Does My Camera Not Have an Internet Connection?

The most common cause for not having an internet connection is that the SIM may be unseated. This guide will walk you through on how to diagnose this issue.

Locating the Information:

  1. On your dash cam, unlock it and go to the More Info screen.



  2. If the SIM Card Number and the Phone Number are Unknown, the SIM card may be unseated.

Reseating the SIM Card:

  1. To reseat the SIM, follow the step-by-step instructions in this article.

    If it is still not working, Factory Reset the dash cam.

Factory Resetting Your Dash Cam:

  1. Go to the Settings screen.



  2. Scroll down until you see Factory Reset.



  3. A prompt will appear confirming your selection. Click Yes to reset the dash cam.
    Note
    After a Factory Reset, you will need to rescan the APN QR code. Go to Add APN (Right below Wi-Fi) in the Settings menu, and scan the QR code below.



    A confirmation screen will pop up for data641003. Once you have completed it, go back to the Settings menu and go to Select APN to confirm that data641003 is selected.

    • Related Articles

    • Reset the Surfsight Dashcam - Pin Reset

      Reset the Surfsight Dashcam - Pin Reset 1. Locate the Reset button on the side of the dashcam by removing the SIM/SD cover on the side of the camera. 2. Press the Reset Button until the camera screen goes black (a paperclip or pushpin will work) — ...

    • How to Manually Upgrade Your Camera's Firmware

      This guide will go over how to manually update your camera. This is useful if your camera is having trouble connecting to the platform and is on outdated firmware. Inserting the Upgrade SD Card: Using the special screwdriver provided to you in the ...

    • Re- pair an Auxiliary Camera to Your Dash Cam (WiFi)

      Once you've connected the auxiliary camera to a power source, pair it with the vehicle's dashcam. Pairing the auxiliary camera to the dashcam enables the dashcam to pull recordings from the auxiliary camera and upload them to the cloud. Up to four ...

    • FAQ: Surfsight Dash Cam

      Q. How can I change the date and time on my dash cam? A. The date and time are determined by the mobile network of the dash cam. You can not manually change the date or time. You can however change the format of the time in the Settings menu of the ...

    • How to Navigate the Dash Cam Screen

      This guide will go through the different menus of the dash cam and what each icon means. To Turn On the Dash Cam Screen and Access the Menu: After you have parked the vehicle with the parking brake on, the ignition on, and the door closed, press the ...