Troubleshooting the RZ1
Red Button Reset
A red button reset is similar to rebooting your PC. This resolves a great deal of issues. Note This is only available on newer firmware (2.4.12 or later). If the camera has not had a firmware update or has been offline since approximately May 2025 or ...
How to Do a Pin Reset on My RZ1
Pin Reset for an RZ1 Warning Do not do the below steps unless instructed to by a tech or an article. Unscrew the latch on the bottom of the RZ1 box with a Philips head screwdriver. Locate the RST port above the SIM slot, to the right of the SD card ...
GPS Isn't Working or Is Spotty
Possible Symptoms: GNSS light is red on the box Coordinates when you look at the live feed or recorded video show up as dashes. Troubleshooting Steps: Does your box have an antenna hooked up? If not, make certain that the External GPS Antenna setting ...
My camera stream is green and distorted! What do I do?
Problem: If your video stream is showing a green and distorted image, it means that the imager and video stream are not in sync while the video is recording. It will look something like this: Resolution: Press and hold the red button on the camera ...