RZ1 Installation Troubleshooting

RZ1 Installation Troubleshooting

During the installation process, the system performs four main verification tests to ensure proper device functionality: Power Connection, Mobile Network Connection, GPS Connection, and Cloud Connectivity. If any of these tests fail, it may prevent the device from functioning correctly. This guide provides common issues that may arise for each test and steps to resolve them. Follow the troubleshooting steps below to diagnose and fix the issue before proceeding with the installation.

Power Connection Test

What It Checks
This test verifies that the RZ1 device is receiving power from the vehicle.

Common Issues
  1. Device not plugged in correctly.
  2. Vehicle ignition is off.
  3. Faulty power cord.
Troubleshooting Steps
  1. Check the power LED on the device. It should be solid green.
  2. Ensure the device is fully plugged into the port. Disconnect and reconnect if needed.
  3. Confirm the vehicle's ignition is turned on.
  4. Try a different power source or port if possible.

Mobile Network Connection Test

What It Checks
This test confirms that the RZ1 can connect to the mobile network to send and receive data.

Common Issues
  1. Weak cellular coverage in the area.
  2. SIM card issue.
  3. Device firmware or network registration issue.
Troubleshooting Steps
  1. Check the CELL LED on the device.
    1. Off: No active network connection.
    2. Red: No SIM card is detected in the hub.
    3. Blinking Red: The hub is attempting to connect to a mobile network.
    4. Blinking Green: The hub is connected to the mobile network but not yet to the Roadeazy cloud.
    5. Green: The hub is fully connected to both the mobile network and the Roadeazy cloud.
  2. Move the vehicle to an area with better cellular coverage.
  3. Verify the SIM card is installed correctly.

    The SIM card slot is located at the bottom of the RZ1 device, covered by a plastic panel secured with a small screw. Remove the screw and panel to access the slot, and ensure the SIM card is fully  inserted with the metal contacts facing down.

GPS Fix Acquisition Test

What It Checks
This test confirms that the RZ1 can acquire a GPS signal to determine its location.

Common Issues
  1. Initial fix taking longer after first power-up.
  2. Obstructed sky view (underground parking, tunnels, etc.).
  3. GPS antenna issue (if external).
Troubleshooting Steps
  1. Wait at least 5-10 minutes after powering on the device. The first GPS fix may take longer.
  2. Check the GPS LED status.
    1. Off: The GNSS are inactive.
    2. Red: The GNSS is active but has not acquired any satellites.
    3. Blinking Red: The hub is attempting to acquire satellites but has not yet achieved a location fix.
    4. Green: The GNSS has successfully acquired satellites and a location fix.
  3. Ensure the device is mounted correctly, with no metal objects blocking its view of the sky.
  4. Move the vehicle to an open area with a clear view of the sky. Tall buildings and heavy tree cover can block GPS signals.
Notes
Note:
The initial GPS fix may take some time. Please wait at least 5 minutes before proceeding with further
diagnostics.

Cloud Connection to Roadeazy Test

What It Checks
Checks whether the device can successfully connect to the Roadeazy cloud platform.

Common Issues
  1. No internet connection (e.g., failed mobile network)
  2. Device is not registered correctly in the system
Troubleshooting Steps
  1. Check cellular connectivity
    Run the mobile network connection test to confirm the device has internet access.
  2. Verify ignition and power
    Make sure the vehicle is turned on and the device has been powered for at least a few minutes.
  3. Confirm device registration
    If the device doesn't appear, ensure the IMEI number is correctly registered to your account.
  4. Check device status in the platform
    The device should appear as Active in the Roadeazy app.
Notes
Note:
If any of the issues above persist, please contact technical support for further assistance and diagnosis.

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