Facial ID Overview
Facial ID Error Codes
Facial ID error codes can be located under the Trip History tab for a vehicle. FID Error Codes: N/A - No response from FID Video Processing Matching Servers. It must have exceeded the 10-minute wait time we have set for maximum returned results. No ...
Setting Up Facial ID Alerts
Setting up alerts for facial ID can be beneficial so that you are able to assign Unrecognized Drivers manually and review Unmatched Facial IDs. These reports run at 7:00 AM CST and can be added to the Action Board and/or sent via email. Unrecognized ...
Turning On/Off Facial ID (FID) for a Vehicle
How to Turn Off Facial ID (FID) for One Vehicle Log into https://hdfleet.com with your credentials. Go to Status at the top and click the vehicle name of the vehicle you want to turn FID off on. Click the Edit button. Turn off the Driver ID Enabled ...
FID - Checking Driver Mobile Enrollment Status
How to check if an individual driver has enrolled with the Facial ID mobile app: Log into https://hdfleet.com with your credentials. Go to Settings > Drivers. Click the FID - Mobile App Status button. All drivers who haven't enrolled yet can be found ...
Facial ID Reports
Available Reports Facial ID API Status Shows if a vehicle has facial ID turned on and what stage it is in (ENROLLMENT or VERIFICATION). This can assist in the deployment and rollout of the program. In the Driver ID column, there are 6 possible ...
Getting Started with Facial ID (FID)
What is Facial ID? Facial ID (FID) is a camera-based driver identification system that automatically recognizes which driver is operating a vehicle. Using in-cab camera footage, FID matches drivers' faces against enrolled profiles to provide accurate ...