Facial ID Reports

Facial ID Reports

Available Reports

  1. Facial ID API Status
    1. Shows if a vehicle has facial ID turned on and what stage it is in (ENROLLMENT or VERIFICATION). This can assist in the deployment and rollout of the program.
    2. In the Driver ID column, there are 6 possible states.
      1. Facial ID - Calibrating
        It may take a while for the API to identify the driver. We will attempt to identify the Facial ID # for this trip. However, after 3 attempts, it will move from Unrecognized to Unassigned and await manual assignment. If a Facial ID # is created while being in the Enrollment State, we will provide the Facial ID # and change the state to Verification. Otherwise, there will be an error code in the FID Code column for review.
      2. Facial ID - Identifying
        The system is attempting to identify the driver within the trip, sending 3 videos to the API. If nothing is returned, there will be an error code letting the customer know why a match was not found, and the driver will have to be manually assigned to the trip. If a Facial ID # is returned, then we will attempt to link it to a Driver profile. If there isn't one found, then we will place a link to the Facial Identification Module for future matching to a driver. 
      3. Facial ID #
        This links to the Facial Identification Program for linking.
      4. Driver's Name
        Matched to Facial ID #.
      5. Unrecognized
        It links to the Change Driver pop-up.
      6. Unassigned
        It links to the Change Driver Pop-up.
  2. Facial ID Trip
    1. Shows Recognized and Unrecognized driver trips.

Accessing the Reports

  1. Log into https://hdfleet.net with your credentials.
  2. Click Reports at the top, then choose one of the Facial ID reports.
  3. Adjust the filters at the top and click the Generate button (or if preferred you can schedule the report to run daily).

Troubleshooting Facial ID Using Reports

  1. Facial ID API Status
    1. You can verify that a vehicle has Facial ID enabled or not.
    2. You can also verify that the vehicle has been able to identify at least one driver by checking it's status. If it shows "ENROLLMENT" for a vehicle, that means it has never identified a driver. This can be because of a few reasons, but the most common are poor camera placement, something blocking a clear view of the driver, FID is not enabled on the vehicle, or the vehicle hasn't been driven.
  2. Facial ID Trip
    1. This is primarily used to review unrecognized drivers. You can show just unrecognized drivers by filtering using the FID Driver Status at the top.
    2. You can assign drivers from this report. To review the photo or video click on one of the media buttons. Once you know who the driver is, you can click Unrecognized under the Driver column and assign the correct driver.
    3. This report can also assist in finding vehicles that are struggling to make IDs so any issues can be corrected.

    • Related Articles

    • Getting Started with Facial ID (FID)

      What is Facial ID? Facial ID (FID) is a camera-based driver identification system that automatically recognizes which driver is operating a vehicle. Using in-cab camera footage, FID matches drivers' faces against enrolled profiles to provide accurate ...

    • Setting Up Facial ID Alerts

      Setting up alerts for facial ID can be beneficial so that you are able to assign Unrecognized Drivers manually and review Unmatched Facial IDs. These reports run at 7:00 AM CST and can be added to the Action Board and/or sent via email. Unrecognized ...

    • Facial ID Error Codes

      Facial ID error codes can be located under the Trip History tab for a vehicle. FID Error Codes: N/A - No response from FID Video Processing Matching Servers. It must have exceeded the 10-minute wait time we have set for maximum returned results. No ...

    • Turning On/Off Facial ID (FID) for a Vehicle

      How to Turn Off Facial ID (FID) for One Vehicle Log into https://hdfleet.com with your credentials. Go to Status at the top and click the vehicle name of the vehicle you want to turn FID off on. Click the Edit button. Turn off the Driver ID Enabled ...

    • FID - Checking Driver Mobile Enrollment Status

      How to check if an individual driver has enrolled with the Facial ID mobile app: Log into https://hdfleet.com with your credentials. Go to Settings > Drivers. Click the FID - Mobile App Status button. All drivers who haven't enrolled yet can be found ...